← Back to Home

Refund Policy

Last Updated:

1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Tlaxyronxle through our website tlaxyronxle.ddd.

2. Company Information

Company Name: Tlaxyronxle

Address: Thinggade 20A, 7800 Skive, Denmark

Contact Email: info@tlaxyronxle.world

This refund policy is provided in accordance with Danish consumer protection laws, including the Danish Consumer Contracts Act (Forbrugeraftaleloven) and EU Directive 2011/83/EU on consumer rights.

3. Right of Withdrawal

Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.

4. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by:

  • Email: info@tlaxyronxle.world
  • Including your order number and a clear statement of your decision to withdraw

You may use the model withdrawal form available on our website, but it is not obligatory.

5. Return of Products

If you withdraw from the contract, you must return the products to us without undue delay and in any event not later than 14 days after you have communicated your withdrawal.

Return Conditions:

  • Products must be returned in their original packaging
  • Products must be unopened and unused
  • Products must be in the same condition as when received
  • You are responsible for the direct cost of returning the products

6. Refund Process

We will reimburse you for all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days after the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.

7. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Products that have been unsealed and cannot be returned for health protection or hygiene reasons
  • Products that have been made to your specifications or clearly personalized
  • Products that have been damaged due to your handling

8. Defective Products

If you receive a defective or damaged product, please contact us immediately at info@tlaxyronxle.world. We will:

  • Investigate the issue
  • Provide a replacement product or full refund
  • Cover return shipping costs for defective items

9. Refund Timeline

Refunds are typically processed within 5-10 business days after we receive the returned products. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

10. Return Shipping

You are responsible for the cost of returning products unless:

  • The product is defective or damaged
  • We have made an error in your order
  • We have agreed to cover return shipping costs

11. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund within 5-7 business days.

12. Partial Refunds

We may provide partial refunds in the following circumstances:

  • If products are returned in a condition that reduces their value
  • If only part of an order is returned
  • As otherwise agreed between us

13. Contact for Returns

To initiate a return or request a refund, please contact us:

Email: info@tlaxyronxle.world

Address: Thinggade 20A, 7800 Skive, Denmark

Please include your order number and reason for return in your communication.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The policy in effect at the time of your purchase will apply to your order.

15. Consumer Rights and Dispute Resolution

This policy does not affect your statutory rights as a consumer under applicable Danish and EU consumer protection laws.

Danish Consumer Complaints Board: If you are not satisfied with our resolution of your complaint, you may contact:

Forbrugerklagenævnet
Toldbodgade 29
1253 Copenhagen K
Denmark
Website: www.forbrug.dk

EU Online Dispute Resolution: For online purchases, you can use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Danish Food and Veterinary Administration: For issues related to product safety or quality, you may contact Fødevarestyrelsen (Danish Veterinary and Food Administration).